Terms and Conditions

Effective Date: July 2025

These Terms and Conditions (“Terms”) govern the provision of performance nutrition consultancy and professional services (“Services”) by Evie Cook under Replenish and Rise (“I,” “my”) to you (“Client,” “you”). By booking or participating in my Services, you agree to these Terms.

1. Services

1.1 I provide personalized performance nutrition consultancy, including:

  • Individual consultations (online or in-person).

  • Tailored nutrition plans.

  • Ongoing support for clients with performance goals.

  • Nutritional psychoeducation.

1.2 I may provide specialist guidance for clients with a history of or current disordered eating.

1.3 I also offer:

  • Nutrition supervision sessions for dietitians and nutritionists, to support professional development and reflective practice.

  • Policy and pathway support for organizations requiring expertise in eating disorder-related service development.

  • Guest lecturing on topics within my expertise.

1.4 These services are provided by myself, Evie Cook, a registered qualified dietitian and MSc Sports Nutrition student. You understand that I am not yet on the Sport and Exercise Nutrition Graduate Register as I am still completing my Master’s degree.

1.5 My advice does not replace medical diagnosis, medical treatment, or psychological care.

2.        Client Responsibilities

2.1 You must provide accurate and complete health, lifestyle, and medical history information.

2.2 You acknowledge that:

  • My advice is educational and supportive.

  • Nutritional guidance requires commitment to sustainable changes for optimal results.

  • You remain responsible for consulting your GP or healthcare provider regarding medical concerns.

2.3 If you have, or have had, an eating disorder or disordered eating patterns, you must inform me prior to the assessment so I can assess whether my services are appropriate or refer you to specialist care if necessary.

3. Disordered Eating Support

3.1 As a registered dietitian, I take a compassionate, evidence-based approach to supporting clients who may experience disordered eating patterns.

3.2 I do not accept referrals for individuals who currently meet diagnostic thresholds (DSM-V / ICD-11) for a clinical eating disorder, including but not limited to:

  • Anorexia nervosa (AN)

  • Bulimia nervosa (BN)

  • Binge eating disorder (BED)

  • Avoidant/restrictive food intake disorder (ARFID)

unless in exceptional circumstances, and only where it is possible to establish multi-professional collaboration with appropriate clinical professionals (such as a GP, psychiatrist, psychologist, or specialist eating disorder service).

3.3 If, during our work together, I believe your needs exceed the scope of my practice, I may recommend referral to healthcare services (GP, psychologist, specialist services). Where possible, I will seek your consent before making any referrals. However, in circumstances where I believe there is a serious risk of harm to yourself or others, I am professionally and legally obliged to escalate this without consent, in line with my duty of care.

3.4 My services are not intended to replace medical, psychiatric, or psychological care, and I reserve the right to pause or discontinue services if I consider it to be in your best interests to access specialist support.

4. Payment and Cancellation

4.1 All consultations and services must be booked in advance through our website or agreed upon platforms. 

4.2 Payment for services is required as follows:

  • 1:1 nutrition consultations and supervision sessions may be paid for as single sessions or as part of a package (see 4.4 below).

  • Policy and pathway support and guest lecturing require full payment upfront, with any agreed expenses (e.g., travel, accommodation) covered by the Client.

4.3 Cancellation Policy:

·      Cancellations require at least 48 hours’ notice. Late cancellations or missed appointments will require you to pay the full fee for the missed session.

·      This cancellation policy applies equally to supervision sessions booked by dietitians and nutritionists.

·      For clients on package deals, any session cancelled with less than 48 hours’ notice or missed without notice will still be deducted from your package allowance and cannot be rescheduled.

4.4 Package Payments and Early Termination:

  • Packages may be paid for:

    • Upfront in full, or

    • In installments, as agreed in writing at the time of booking.

  • If you choose to end your package before completing all sessions, any sessions already attended will be charged at the standard single-session rates (£120 for the initial assessment, £100 per follow-up).

  • Any discounts applied for package pricing will no longer apply, and the cost of used sessions will be recalculated at the standard rates.

  • An admin fee of £50 will be applied to cover processing and administrative time.

  • If the recalculated amount for sessions used plus the admin fee is less than the total amount paid, the remaining balance will be refunded.

Example: If you purchase the “Transform” package (1 initial assessment + 7 review sessions totalling £680) but decide to leave after attending the initial assessment and 3 follow-up sessions:

  • Standard rate calculation: £120 (initial) + £100 x 3 (follow-ups) = £420

  • Add admin fee: £420 + £50 = £470

  • Refund: £680 – £470 = £210

4.5 Instalment Plans: If you are paying in instalments and choose to terminate your package early, you are still liable for the recalculated cost of sessions already attended at standard rates plus the admin fee. If the recalculated cost exceeds the amount you have already paid, you must pay the outstanding balance before termination is confirmed.

4.6 Package sessions must be used within 8 months of purchase unless agreed otherwise in writing.

4.7 I reserve the right to cancel or reschedule appointments if necessary.

5. Liability

5.1 I am not liable for:

  • Any injury, illness, or condition arising from the implementation of advice without appropriate medical supervision.

  • Failure to achieve expected results, as outcomes depend on individual circumstances and adherence.

6. Confidentiality

6.1 All information you share with me is treated confidentially, except where disclosure is required by law (e.g., if there is a risk of harm to yourself or others).

6.2 Your personal information is handled in accordance with my privacy policy.

7. Intellectual Property

7.1 All content on this website (including text, graphics, resources), as well as resources given to clients during nutritional sessions, is owned by Evie Cook under Replenish and Rise and may not be copied or distributed without permission.

8. Governing Law

8.1 These Terms are governed by the laws of the United Kingdom and any disputes will be subject to its jurisdiction. 

If you have any questions about these Terms and Conditions, please contact me